Landlord Guidance on Covid -19


Government guidance on lettings viewings during the Covid-19 crisis

On Tuesday 13th May the Government announced that estate and letting agents could re-open for business provided that the government guidance on safer working is adhered to.

We must ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits the office

We must operate using an appointment system for visits to the office and when conducting viewings

We should NOT carry out any open house viewings

We should no drive clients to appointments

Virtual viewings encouraged before physical viewings

  • We should strongly encourage clients to view properties virtually in the first instance and then only physically inspect properties that they have a strong interest in.
  • We can accompany physical viewings and seek to maintain a minimum of 2 metres distance from others wherever possible.
  • Where social distancing is not possible and the visit is within an enclosed space, we should wear a face-covering in line with government guidance and ask all parties to come with their own face-covering to the appointment.
  • If a visit is not accompanied by a member of our team, we should make sure that both landlords and tenants clearly understand how the viewing should be conducted safely.

Health & safety is paramount at all times #stayalert

  • Only a maximum of two persons from the same household can attend a property viewing.
  • The landlord/tenant in situ should open all doors including cupboard doors prior to the viewing and should also clean down all handles and surfaces once the viewing is complete.
  • The landlord must adhere to social distancing regulations, by maintaining two metres away from the viewer at all times where possible. If this is not possible face coverings should be worn.
  • All viewings should be limited to 15 minutes duration and all viewers should be asked to minimise time spent in the property. If there are questions about the property, viewing or rental processes these should be asked once outside the property observing social distancing at all times.
  • Viewers should avoid touching surfaces, equipment, door and drawer handles during the viewing.